Mobile robot technical maintenance service

Level 1. Mobile robot daily maintenance

First-level maintenance work is carried out on a daily basis. It consists of regular operations, cleaning glass and Parktronics from dust and dirt, and monitoring the state of the robot’s systems via built-in diagnostic tools.

Maintenance at this level can be done directly by the end user after going through brief training provided by a distributor representative. The training program includes learning operational safety rules and rules of conduct in the area where the robot is working. People who have not attended safety training are not allowed to work with the robot.

Level 2. Mobile robot field service

Second-level maintenance includes inspecting the robot’s mechanical components, lubricating them, and checking calibration of the robot’s electro-optical systems and sensors. Such maintenance is done by one of the distributor’s field service technicians at least once a month or as required in case an error is displayed on the robot’s diagnostic panel.

Level 3. Replacing the robot’s mechanical components and calibrating the sensors

Mechanical parts are subject to wear and need to be replaced in time. Under standard operating conditions, this type of procedure must be performed after every 3,600 hours of use, which corresponds to about half a year. Replacing the robot’s mechanical parts can be done without delivering it to the distributor. Only a room with sufficient lighting is required. This work can be done by the distributor’s technicians in the course of a few hours.

Level 4. Replacing the electro-mechanical assembly of the movement control of the robot

Around a year, or after 7,500 hours of use, it is necessary to carry out major maintenance, which entails not only planned maintenance for any worn-out mechanical parts but also replacing the electro-mechanical part that can be badly worn during the course of exploitation.

This work involves calibrating the robot’s electronic systems, something that is usually more convenient to do at the distributor’s site. The technical specialists who are capable of doing this maintenance work undergo training administered directly by SMP Robotics. They receive round-the-clock technical support from the manufacturer’s service engineers and have access to a warehouse with spare parts and components. The qualification level that these specialists possess allows them to do any kind of repair work and to update the robot’s internal software.

Level 5. Upgrading mobile robot control system

The robot’s software can be upgraded at the distributor’s site, and its electronic control units can be replaced there as well. This work allows improving the robot’s performance without needing to acquire a new robot model. Most of the elements in its design, frame, body, and wheels remain the same, but changing the electronic control units allows for increased robot efficiency and profitability. During any hardware upgrade, information about the robot’s cruise routes is saved; however, one additional training run is required.